Shipping and Returns
All orders are shipped the same or next business day that they are received from our warehouse in Pickering, Ontario, Canada and are sent via Expedited Post unless another shipping option is selected. Orders shipped by Expedited Post should arrive within 7 business days, depending on proximity to urban centers. Orders shipped by Express Post should arrive within 5 business days, depending on proximity to urban centers. Orders shipped by UPS Express or FedEx should arrive within 2 business days.
Your satisfaction with our products is our top priority. That is why we offer a 120-day money-back satisfaction guarantee with every pair of BioPods. Use them for up to 120 days and, if within that time, you are not completely satisfied with your purchase, simply return your BioPods to the original point of purchase with proof of purchase.When you return your BioPods, we ask that you share with us why they haven’t worked for you.
In many cases, the solution to fixing the cause of chronic foot-related issues may be a simple change to more flexible footwear or complementary therapy to address the fibrotic or scar tissue that prevents your body’s return to optimum alignment.
Note: Please be sure to return your BioPods to your original point of purchase. Only items purchased at biopods.com can be returned to biopods.com.
Returning an Item
Returns must be postmarked within 120 days of purchase. You must call our toll free number for a return authorization number (RA Number) before mailing your return. The RA number must be written legibly on the outside of the package.
Parcels received without RA Numbers may be subject to a processing delay or may be returned to sender.
Include your return address on the outside of the package. We recommend that you obtain a tracking number to protect your investment in the event of loss or misdirection.
Refunds will be issued upon receipt, less original shipping and handling charges and related taxes.
Note: Only items purchased at biopods.com can be returned to biopods.com. Items purchased at a professional’s office or elsewhere must be returned to their original point of purchase.